General Terms and Conditions

for the KENVELO HOLDING a.s. e-shop (hereinafter the “GT&C”)

Part I.        Introductory provision

1. The GT&C shall apply to internet sales of fashion clothing, footwear accessories of KENVELO HOLDING a.s., Business ID No. 28513347, with its registered office in Jažlovice, Na Dlouhém 86, 251 01 Říčany u Prahy, entered into the Commercial Registry maintained by the City Court in Prague, Section B, Insert 14969 (hereinafter “KENVELO” or the “Seller”). KENVELO is issuing the GT&C in order to more closely define the rights and obligations of KENVELO as the Seller and persons using the KENVELO e-shop as the purchasers.

Part II.                 Ordering goods and entering into a purchase agreement

1. The purchaser selects goods by searching on the website www.kenvelo.com and indicates the goods selected as instructed.
2. The purchaser then fills out the order form according to the instructions. Incomplete or incorrectly completed order forms shall not be accepted!
3. An order shall be considered a binding draft purchase agreement. The purchase agreement shall then be entered into at the moment the purchaser accepts the goods ordered.
4. By sending the order, the purchaser confirms that he or she is familiar with the GT&C, Terms and Conditions for Warranty Claims and Returns, and Rules for the Protection and Handling of Personal Information for the KENVELO e-shop, acknowledges and agrees with them in their current wording as at the date the purchaser sends the order.
5. The ownership rights to the goods shall transfer to the purchaser after the purchaser accepts the goods and pays the full purchase price.
6. The place of delivery of the goods ordered shall be the delivery address stated by the purchaser in the order.
7. The Seller shall be entitled to refuse an order if the purchaser does not fulfill the obligation to take the goods and pay the purchase price.
8. The purchaser approves the sending of informative e-mails or short text messages with information regarding including but not limited to the status of the order or the KENVELO commercial message.

Part III.       Methods of payment and delivery of goods

1. The purchaser may use the following methods to make payment for the goods: (i) credit card through the PayPal system, or (ii) cash on delivery by the PPL delivery service.
2.  The maximum delivery time for the goods ordered for the Czech and Slovak Republics shall be 15 working days from acceptance of the order by the Seller. Delivery by the PPL delivery service shall extend the maximum delivery time by 3 working days in the Czech Republic and 5 working days in the Slovak Republic. In the event that the delivery time cannot be met for operational reasons, or in the event of delivery outside the Czech and Slovak Republics, the purchaser shall be informed of such fact, including the special delivery conditions for that order. With cash on delivery the delivery time shall commence at the moment the Seller accepts the order, and with other forms of payment the delivery time shall commence at the moment the purchase price is credited to the Seller’s account.
3. The Seller shall issue a bill of delivery for each order, which shall be delivered to the purchaser along with the goods ordered.

Part IV.      Warranty claims and shopping security

1. Any potential warranty claims shall be handled in compliance with the Terms and Conditions for Warranty Claims and Returns for the KENVELO e-shop, which form an integral part of the GT&C.
2. The purchaser shall be obliged to ensure that no third parties have access to the purchaser’s log-in name and password; otherwise the purchaser shall be responsible for any damages and shall have no claim against the Seller.

Part V.       Returns and exchanges

1. The purchaser shall be entitled to withdraw from the purchase agreement within 14 days of accepting the goods. In such a case, the purchaser shall be obliged to return the goods along with the bill of delivery to the Seller in their original packaging, undamaged, and with no signs of use or wear and tear. Upon receiving the returned goods in the above described state along with the bill of delivery, the Seller shall immediately return the purchase price for the goods to the purchaser. Shipping costs shall not be reimbursed. Returned goods that are damaged, worn or not accompanied by the bill of delivery shall not be accepted and shall not be considered returned due to withdrawal from the purchase agreement in accordance with the first sentence of this provision. In order to prevent unauthorized return of goods and increased costs, we request that purchasers contact the Seller before returning the goods to consult in advance with customer service regarding what to do next.
2. For exchanging goods of the wrong size or color selected by the purchaser when ordering, the same rules as for returning goods shall apply. The goods may be exchanged within 14 days of accepting the goods, provided that the goods being exchanged are undamaged and show no signs of use or wear and tear. The purchaser shall bear the costs of returning the goods, in particular the costs of a delivery caused by the purchaser selecting the wrong size or color. The Seller shall bear the costs of returning the goods caused by the Seller, in particular by delivering goods of a size or color other than as ordered. The purchaser shall be obliged to submit the bill of delivery with any goods bought through the KENVELO e-shop pursuant to these GT&C and Terms and Conditions for Warranty Claims and Returns, in particular return or exchange of goods.
3. In order to simplify the procedure for exchanging goods of the wrong size or color, KENVELO shall permit the purchaser to exchange such goods for a different size or color in any KENVELO store, provided that the exchanged goods are undamaged, show no signs of use or wear and tear, and are accompanied by the KENVELO e-shop bill of delivery.

Part IV.      The Seller’s obligation to inform

1. By sending the electronic order, the purchaser accepts, without reservation, all provisions of the GT&C, Terms and Conditions for Warranty Claims and Returns, and Rules for Protecting and Handling Personal Information for the KENVELO e-shop, in the wording valid on the date of sending the order, as well as the price of the goods ordered valid on the date of sending the order, including all related costs, in particular costs for delivery, i.e. transport or shipping costs, stated in the Seller’s offer. The purchaser also confirms by sending the electronic order that all legally required information necessary to enter into a purchase agreement was provided in a fixed and understandable manner.
2. The Seller shall be entitled to amend and add to the GT&C, Terms and Conditions for Warranty Claims and Returns, and Rules for Protecting and Handling Personal Information for the KENVELO e-shop, and shall immediately publish them in such a case on the website www.kenvelo.com, whereupon they shall take effect and replace the original wording.
3. The GT&C, Terms and Conditions for Warranty Claims and Returns, and Rules for Protecting and Handling Personal Information for the KENVELO e-shop shall be issued in multiple language versions. In the event of any discrepancies, the Czech version shall prevail.

Terms and Conditions for Warranty Claims and Returns

1. The purchaser shall be obliged to inspect the goods immediately after receiving them to determine if they are in any way defective. If the goods are obviously defective, or if they prove to be defective after the purchaser accepts them but while still under warranty, the purchaser shall be entitled to return the defective goods to the Seller.
2. The warranty period is set by law as 24 months from accepting the goods.
3. The purchaser shall return the defective goods to the Seller’s above stated address. The written claim must contain the first and last name or company name of the purchaser, address, telephone number, e-mail (if available), invoice number, a photocopy of the bill of delivery, a precise description of the defects found, how they manifest, how they appeared, and what resolution of the warranty claim is requested. The purchaser shall send the defective goods to the Seller at the same time.
4. The Seller shall make a decision on the warranty claim immediately, or in complicated cases within 3 working days. This deadline shall not include the adequate amount of time needed, depending on the type of goods, to have the defect professionally assessed. The warranty claim, including eliminating the defect, shall be settled without undue delay, at the latest 30 days from the date the claim is submitted, unless the Seller and the purchaser agree on a longer period.
5. The Seller shall resolve a valid warranty claim pursuant to the purchaser’s request by exchanging or repairing the item, or if such a resolution is not possible, by providing an appropriate discount or withdrawing from the agreement.
6. A defect cannot be considered a change in the goods that occurred during the warranty period caused by wear and tear due to normal use, incorrect care or inadequate maintenance.
7. The legal relationships relating to exercising liability rights for defects against the KENVELO e-shop not addressed by these Terms and Conditions for Warranty Claims and Returns shall be governed as applicable by the valid Terms and Conditions for Warranty Claims and Returns of KENVELO for in-store sales.
8. KENVELO only collects the personal information necessary for carrying out a purchase through the KENVELO e-shop (in particular first and last name, address, e-mail and optionally also gender, date of birth, telephone number, etc.). The necessary data is available as necessary only to authorized KENVELO or PPL delivery service employees directly involved in handling the purchaser’s order or delivering the goods.
9. By making the order, the purchaser grants the Seller permission to collect and process the purchaser’s personal information in the extent provided for the purposes of fulfilling the subject of the purchase agreement or the KENVELO commercial messaging. Such permission shall be valid until the purchaser’s written withdrawal of permission to process the information is delivered to the Seller. The purchaser shall be entitled to access and correct his or her own personal information, including other legal rights to such information.
10. KENVELO shall not use any personal information collected for commercial purposes of the third parties not related to carrying out a purchase through the KENVELO e-shop or other KENVELO commercial activity without the permission of the subjects of such information.
11. KENVELO shall handle the personal information collected in compliance with Act No. 101/2000 Coll., on the protection of personal information, as amended.
12. Purchasers’ personal information is protected against theft or abuse, in compliance with the law.

Rules for Protection and Handling of Personal Information

1. KENVELO only collects the personal information necessary for carrying out a purchase through the KENVELO e-shop (in particular first and last name, address, e-mail and optionally also gender, date of birth, telephone number, etc.). The necessary data is available as necessary only to authorized KENVELO or PPL delivery service employees directly involved in handling the purchaser’s order or delivering the goods.
2. By making the order, the purchaser grants the Seller permission to collect and process the purchaser’s personal information in the extent provided for the purposes of fulfilling the subject of the purchase agreement or the KENVELO commercial messaging. Such permission shall be valid until the purchaser’s written withdrawal of permission to process the information is delivered to the Seller. The purchaser shall be entitled to access and correct his or her own personal information, including other legal rights to such information.
3. KENVELO shall not use any personal information collected for commercial purposes of the third parties not related to carrying out a purchase through the KENVELO e-shop or other KENVELO commercial activity without the permission of the subjects of such information.
4. KENVELO shall handle the personal information collected in compliance with Act No. 101/2000 Coll., on the protection of personal information, as amended.
5. Purchasers’ personal information is protected against theft or abuse, in compliance with the law.